FAQ/CONTACT
Frequently Asked Questions and Inquiries

Click here for the terms of accommodation.

Dinner, breakfast, basic drinks in the lounge, snacks, hot springs, public baths and activities (pools, local Discovery, etc.) are included in the accommodation fee.

Cancellation fee will be charged 3 days in advance.
※It may vary depending on the booking plan.

Please click here for allergy policy.

Check-in 15:00 Check-out 11:00
※It may vary depending on the booking plan.

If you wish, please contact the front desk by 18:00.

There is an indoor playground on the first floor. Playground equipment and picture books are available.
《Usage time 7:00～23:00》
When using the service, it is necessary to confirm the consent form and attend an adult.

It's on the first floor playground. Water servers and microwaves are also available.

Diaper trash can, butts, milk preparation pot, baby bottle washing set (special detergent and sponge), bamboo, auxiliary toilet seat for children, stepping stone, baby soap, in-house clothes (S size 100cm, M size 120cm)

Up to two small and medium-sized dogs are available. The dog suite room accommodates up to two large, medium and small dogs.

Please bring your consent form and rabies vaccination certificate.

Please use your cage or dog cart. You can move outside the restaurant area. There is also a cart rental.

It is near the main hall on the first floor. In addition, smoking is prohibited in the hotel.

It is in front of the main hall on the first floor.

It's on the second floor playground. It's free. Please use it when it is crowded.

You can use JCB, VISA, Master, AMEX, UC, DC, NICOS etc.
Electronic money is not available. Some QR payments such as auPAY, paypay, and d payment are available. For more information, please contact us.

It can be added on the day. We will inform you at the following rates.
Breakfast: 3,960 yen for elementary school students and above, 1,980 yen for preschoolers over 3 years old
Dinner: Adults 8,690 yen, elementary school students 7,260 yen, preschoolers 3 years old or older 1,980 yen Basic beverage charge included

Available for 5 months, 5 months, 9 months, and 12 months.

It is possible. All corners and lobby of the hotel can be used in yukata and slippers.

There is a free shuttle bus between Tomiura Station / Tomiura Biwa Club and the hotel. Please use it when you come by train or express bus.
For details, please refer to the "Free Shuttle Bus (Advance reservation required)" tab on the access page.

There are 150 free parking spaces.

Swimming is prohibited because there are many rocky areas and the tide is fast. It is perfect for playing on the beach.

Tada Ryo Kitahama Beach (the nearest) Approx. 5 minutes by car
20 minutes by Okinoshima beach car

・About 5 minutes by Roadside Station and Miura Biwa Club car
・Approx. 15 minutes by Nagisanoeki Tateyama car
・About 45 minutes by Mother Farm car
・About 60 minutes by Kamogawa Sea World car

There is a garden pool that is open only in summer.
Please refer to the POOL & ACTIVITIES page for other details such as the business period.

If you have a tattoo or tattoo (including fashion seal), you are not allowed to use the pool.

Only the open-air is a natural hot spring. (heating, watering, circulating filtration type)

There are two places on the hotel premises.

It is located in the hot spring lounge on the 1st basement floor.
Available hours: 6:00 to 10:00, 15:00 to 23:00

There is a relaxing salon in front of the large public bath on the first basement floor.
For details on courses, fees, and other details, please refer to "In-house Services" on the FACILITIES page.

※Accor members can use high-speed communication.
※Member registration is free of charge, so please register by all means.
※You can use it even if you enter your email address without registering as a member.

For safety reasons, all fireworks on the hotel management premises are refused regardless of the type of fireworks or bring in.

We cannot provide medicines to customers at our hotel.
We will guide you to the nearest drugstore (about 8 minutes by car).